When things are not going well

Things don't always go according to plan, even though we want them to.

Working with a remote team can take time getting use to. It requires attention to detail, specificity and continuous feedback to improve trust and the relationship.

The first thing we recommend doing if you're not happy with how things are going is to review your submitted requests. Are they easy to understand? 

In many instances, breaking down a request in bullets and clearly outlining what your end goal with the task goes a long way. Adding screenshots, links and video recordings are also incredibly helpful to understand exactly what you're after. 

If this does not solve the issue

Let your HubSpot Admin you're not happy. We're here to help you, and want to provide the best service possible. We'll do everything we can to make things right. We promise.

We love feedback. It's how we improve our services.