FAQ

Answers to the most commonly asked questions

• My relations between companies and contacts were not migrated over to HubSpot. What should I do?
• Can I add/modify values to existing dropdown field in target CRM using mapping UI?
• I’m experiencing an issue authorizing my CRM. What should I do?
• What objects can I migrate using the self-service migration tool?
• Why should I use Trujay’s Trujay tool to migrate my data?
• How many items (i.e. accounts, contacts, tasks etc.) can I migrate for free using Trujay?
• How do I initiate the migration process?
• Does Trujay offer a service where I can get my data migrated by data experts?
• Can I try out Trujay’s self-service migration tool before conducting a full migration?
• Why data on the new CRM should be deleted?
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• How to add an IP Address to Whitelist on Salesforce CRM?
• How does Trujay handle cases when relations between objects differ in the source and target CRM?
• Labels (tags) are not supported in HS. How can we migrate and reflect this data?
• I have pending records after migration. How can I get more details?
• What is a Migration Wizard license?
• Can Trujay filter my data?
• Which CRM Platforms are Supported for Self-Service Migration?
• What is the difference between Trujay and HubSpot tools?
• What services does Trujay provide?
• Is there a way to keep relations between records that are not allowed in the target CRM during my migration process?
• How does deduplication work for Trujay? Deduplication rules for CRMs
• I don’t have enough fields in my target CRM to properly map the data I need to migrate from my source CRM. What should I do?
• Can I migrate emails with Trujay?
• Some user’s data in my source CRM have not been migrated to my target CRM. Why did this happen?